Norwegian Breakaway Captain Orders Passenger Removal – Robert and Esther Gaines, from Miami, Florida claimed the incident occurred towards the beginning of a seven-night Eastern Caribbean cruise aboard Norwegian Breakaway in May this year, sailing from Miami to the Caribbean.
The seven-night Eastern Caribbean departed from Miami, Florida with calls at San Juan, Puerto Rico; St. Thomas, US Virgin Islands, and Tortola, British Virgin Islands before returning to Miami.
Gaines said he and his wife had been loyal customers of the company for years, but admitted that he had an argument with a crew member one day before their removal. The disagreement was sparked, he said after staff claimed they did not have his booking for the night’s entertainment.
Gaines said he told the crew member, “Listen you idiot, I’m telling you right now that my family is in the show. Why are you keeping me out of the show?'” Robert further stated, “They started calling security and I may have made a comment that said you better get more than a couple because I’m a big guy.”
Gaines said that a security guard later showed up at their cabin to inform them the decision had been made by the ship’s captain to remove them when it docked in Tortola.
Norwegian Cruise Line issued a statement, “. . . we have a zero-tolerance policy aboard our fleet when it comes to inappropriate or discourteous behavior. Guests are advised of this in our Guest Conduct Policy, which is agreed to by all guests upon payment of the cruise fare. Any guest that violates these policies is subject to removal from the ship by order of the captain and is responsible for all travel arrangement expenses incurred. All travel companions of a removed guest remain in good standing and receive the exceptional service for which our crew members are recognized… we do not take the removal of guests from ships lightly.”
The Guest Conduct Policy, which is posted online states, “We expect all guests to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of the captain, any Guest behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party (such as other guests) or damage to property, we are entitled, without prior notice, to terminate the holiday of the Guest(s) concerned. In this situation, the Guest(s) concerned will be required to leave the ship or, if applicable other accommodation or service. We will have no further responsibility toward such Guest(s) including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.”.
Size matters and when it comes to size, the Captain is always the biggest person on the ship, which the Gaines’ found out as they lost the rest of the cruise, had to figure out how to get back to Miami and had to pay out of pocket for the flight home.
- Norwegian Cruise Line Terms & Conditions (pdf file)
- Norwegian Breakaway LiveCruise Ship Tracker
- Norwegian Breakaway Cameras
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