On March 1, 2018, Joanna Kiln, 66, from the United Kingdom died after suffering from pneumonia, diabetes and cardiac failure when she was medically disembarked from Cruise & Maritime Voyages cruise ship Magellen (see video below). Kiln was brought ashore in a private tourist plane, she was alone with no family.
Kiln later died at Hospital Municipal De Santarém in Santarém, Brazil. On February 20 Kiln had been transferred to a private hospital, Hospital Regional do Baixo Amazonas which has better intensive care facilities. Then, after her government health insurance through the National Health Service ran out, she had been abandoned by the cruise company and the United Kingdom government.
Kiln was left alone in Brazil where the national language is Portuguese, and she only spoke English which hindered her hospital care.
Cruise & Maritime Voyages said in a press release, “Cruise and Maritime Voyages received the tragic news yesterday that passenger Mrs Joanna Kiln, who had to be medically evacuated from Magellen during a 42-night Amazon cruise, has passed away in hospital in Brazil. Cruise and Maritime Voyages would like to express their sympathy and extend their thoughts to Mrs Kiln’s family and friends at this sad time. Cruise and Maritime Voyages has been assisting the family of passenger Joanna Kiln, 66, who had to be medically disembarked from the cruise ship”
Magellan departed from London Tilbury on Sunday January 7, 2018 for a 42-night cruise to the Amazon, West Indies & Azores. Prices were listed from £3999 (US $5521) to £13369 (US$18458) for one or two passengers – second passenger is free.
About Cruise & Maritime Voyages Magellen
The Cruise & Maritime website describes Magellen as, ” Providing a quintessentially British cruise experience to all its passengers, the Magellan ship is among the most well-known of Cruise & Maritime Voyages’ fleet. Highlights include its two high-quality restaurants, the Waldorf and the Kensington, the more relaxed Raffles Bistro, and an impressive array of whirlpools and swimming pools out on the deck.
A pub, a card room and a fully-stocked library are just a few examples of the many ways in which the Magellan cruise ship endeavours to make itself a home away from home for its 1,250 guests. Regardless of whether you are travelling to see the Northern Lights, experience traditional European Christmas markets, or even to explore the exotic West Indies on an ocean cruise, this beautiful vessel’s extensive facilities will always make you feel like you are in friendly and familiar surroundings once you get back on board.”
Cruise & Maritime Voyages Travel Insurance
The Cruise & Maritime Voyages insurance policy states, “It is a condition of booking a cruise holiday with us that you have taken out appropriate travel insurance cover. We are pleased to offer a fully comprehensive travel insurance policy arranged by Gold Cover Insurance Services and insured by Lloyd’s of London. This policy has been specially chosen to give you peace of mind about coping with unforeseen events that could occur either before or during your holiday. Your attention is drawn to item 2 of the booking conditions covering the cancellation penalties and therefore it is advisable that insurance cover is taken out at the time of booking to cover any potential charges.
This insurance policy is available only to UK residents domiciled in the UK (Incl. Channel Islands, Republic of Ireland and the Isle of Man) and registered with a Medical Practitioner in their domiciled country and can only be applied to round trips commencing in and returning to the United Kingdom.”
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Video: Magellan – Cruise and Maritime – 24 hours on board