Couple Packed Passports in Luggage Denied Christmas Cruise Boarding

Couple Packed Passports in Luggage Denied Christmas Cruise Boarding
Couple Packed Passports in Luggage Denied Christmas Cruise Boarding
Couple Packed Passports in Luggage Denied Los Angeles Boarding
Couple Packed Passports in Luggage Denied Los Angeles Boarding

In December 2017, Bernie and Dolly Wax, 85, arrived at the Los Angeles, California cruise terminal for a  7-Night Mexican Riviera (see video below)  Norwegian Cruise Lines cruise aboard Norwegian Star, which cost the couple $2,300. However, the elderly couple packed their passports inside their checked luggage, instead of putting them in their carry-on possessions.

So, the Waxs checked their luggage curbside at the terminal and then got in line inside to check in for their cruise. Meanwhile, following typical procedures,  their luggage was added to other passenger luggage onto a cart for loading aboard the cruise ship. Once aboard, the luggage headed to passenger cabins, where it would be eventually waiting for passengers in their cabins after they boarded the cruise ship.

Norwegian Cruise Line Required Travel Documents Mexico
Norwegian Cruise Line Required Travel Documents Mexico

As the Waxes worked their way through the check-in line at the terminal 45 minutes after they arrived, they were asked for their identification, including passports as required by the passenger contract. That is when the couple realized their mistake of packing their passports in the checked luggage, which was long gone.

The agent at the terminal attempted to located the couple’s luggage for three hours, as it moved through the huge ship along with thousands of pieces of luggage from more than 2,300 passengers.  But, as the time neared for the cruise ship to depart Los Angeles, the couple were the only passengers left in the terminal.

A Norwegian representative appeared, handed Bernie Wax a “Dear Valued Guest” form letter, and disappeared. The letter read,  “Unfortunately, we are unable to allow you to board the vessel without documentation. Call the cruise line’s customers relations department if you have any questions or concerns. We appreciate your understanding in this.”

Norwegian Star Bow Camera Acapulco Mexico
Norwegian Star Bow Camera Acapulco Mexico

Norwegian Star left on the 7-Night Mexican Riviera cruise without the couple, with their luggage aboard. The Waxes blame Norwegian Cruise Lines for their own passenger contract failure, which left the couple high and dry with no clothing or other personal items until January 2018, according to an article on the Boston Globe website. With their luggage inside their cabin, the cabin was in effect reserved and occupied for the entire cruise. Yet, the Wax family expected a full and prompt refund.

The Norwegian Cruise Line passenger contract is clear, “For Cruises Leaving From a U.S. Port to the Caribbean, Bahamas & Florida, Bermuda, Alaska, Mexican Riviera, Canada & New England, Pacific Coastal You’re required to carry: A Valid Passport OR Proof of Citizenship (see below) AND Government-issued photo ID”. The term “carry” means in your possession.

After an early December repositioning cruise,  Norwegian Star left her home port of Miami, Florida for San Pedro (Los Angeles), California. Norwegian Star began embarking on weekly Friday departure,  7-Night Mexican Riviera cruises. The 7-Night Mexican Riviera cruise calls at Acapulco,  Mazatlan and Cabo San Lucas, Mexico.

A few weeks later, on Wednesday, January 10, due to increase drug cartel violence in Mexico which included murders and kidnappings, the United States State Department issued NO TRAVEL warnings for five states in Mexico,  Colima,  Guerrero,  Michoacán, Sinaloa and Tamaulipas states.  Acapulco is in the State of Guerrero and Mazatlan is in the State of Sinaloa, both in the NO TRAVEL states which Norwegian Star calls at for the 7-Night Mexican Riviera cruise.

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Video: Norwegian Star video “7 Night Mexican Riviera Cruise ” ex Los Angeles

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